Terms of service

Back Paddock Botanical Terms & Conditions

 

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Back Paddock Botanical website, services, and products. By accessing or purchasing from our website, you agree to these Terms and all applicable laws.

 

2. Australian Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; and to have goods repaired or replaced if they fail to be of acceptable quality.

 

3. Orders & Payments

- All prices are in AUD and include GST where applicable.

- Orders are subject to acceptance and availability.

- Payment must be made in full at purchase. We take payment through Shop Pay (Shopify’s payment processing service through Stripe) and PayPal.

- We reserve the right to refuse or cancel orders for any reason.

 

4. Shipping & Delivery

- We ship within Australia via Australia Post unless otherwise stated.

- Delivery times are estimates only and not guaranteed.

- Risk passes to you upon delivery to your address.

 

5. Returns & Refunds

- We follow the ACL for all returns, refunds, and exchanges.

- For change-of-mind returns, contact us within 14 days. Items must be unused, in original packaging, and in saleable condition. Return shipping costs are at your expense for change-of-mind returns.

- Engraved timber bases and other personalised items cannot be returned or refunded for change-of-mind reasons. However, if the personalised component (or any other non-personalised component if bought in a kit) is faulty or does not match your order, you may contact us for a repair, replacement, or refund.

 

6. Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate, but minor variations may occur.

 

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss.

 

8. Intellectual Property

All website content is owned by Back Paddock Botanical unless otherwise stated.

 

9. Privacy

We handle your personal information in accordance with our Privacy Policy.

 

10. Governing Law

These Terms are governed by laws in Queensland, Australia.